The Accessor Winter 2025 Web - Flipbook - Page 9
JOURNAL
MIM
RISK AND
REWARD
The IAEA was pleased to take part in a new feature from Modern Insurance Magazine
called “Associations Assemble”. Joining leaders from The Credit Hire Association (CHO),
the Motor Accident Solicitors Society (MASS), Managing General Agents’ Association
(MGAA), the British Insurance Brokers’ Association (BIBA) and the Forum of Insurance
Lawyers (FOIL), David Punter, President, the IAEA, shared his views on changes in the
motor engineering industry.
n the world of claims
and assessing, we are
clearly moving towards
a stronger reliance on
digital imaging and
desktop assessment.
I
Whilst the systems are there to support
this medium, the risk is undermined
by speed to process and acceptance
that what you are presented with is
factual, as a physical inspection would
leave the subject matter expert (IAEA
Member) with more audio, sensory
and visual input to review to determine
if what is being presented is indeed
factual.
Whilst AI is with us now and has its
place in the initial triage stages to
assist the human expert, there is a clear
issue emerging with fraud potential for
constructed images using deep fake
scams to process a fraudulent claim,
with a diminished skill set in most cases
being applied to an accepted truth on
what is presented.
Therefore, the risk of exposure to
some vehicles being subject to loss,
fall foul of the route of a speedy claims
service designed to assist the genuine
customer, with an ease to use an “own
repairer” or even a “cash in lieu” as
this process closes the claim quickly.
It is also worth noting that the possible
total loss outcome route, will only then
bring a potential check for a previous
total loss history, which then may lead
to suspicion, and further investigation
to fraud.
A good balance to this sort of risk,
would be to utilise a random physical
www.iaea-online.org/news/the-assessor | WINTER 2025 | THE ASSESSORS JOURNAL
inspection process from a quali昀椀ed
IAEA member, or the threat of the use
of this in the claims process.
The use of a vehicle check for previous
total loss information at the review
of claim by the engineer involved
would also trigger any concerns
over any fraudulent behaviour, and
therefore trigger a physical inspection
of the vehicle to establish is the facts
presented are indeed fact at all.
Whilst this is a simple task, the majority
of claims being made are more and
more digitally handled, which opens
the door to risk and reward for the
unscrupulous claimant.
To read the views of the other
industry associations head to
moderninsurancemagazine.co.uk/
the-magazine/
JOURNAL
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