The Accessor Spring 2025 Web - Flipbook - Page 26
JOURNAL
OPINION
HARD
RESTART
The IAEA was pleased to take part in a new feature from Modern Insurance Magazine
called “Associations Assemble”. Joining leaders from The Credit Hire Association (CHO),
the Motor Accident Solicitors Society (MASS), Managing General Agents’ Association
(MGAA), the British Insurance Brokers’ Association (BIBA) and the Forum of Insurance
Lawyers (FOIL), David Punter, President, the IAEA, shared his views on changes in the
motor engineering industry.
ver the last two
decades, we have seen
the rise of automation
from various areas, and
whilst initially this was
a good move to drive standardisation,
overtime this has sti昀氀ed quite a bit of
innovation with the decision makers,
with work昀氀ow being driven down
a narrowly routed outcome as the
process (which becomes legacy) cannot
be amended.
O
Sadly, a number of stakeholders (on all
sides) are bound by a de昀椀ned outcome
which was 昀椀t for market a decade
ago, and has in some cases nursed a
decision to be made for ease, rather
than ef昀椀ciency and indeed a conducive
customer journey/outcome.
We need to take a step back,
26
identify the stakeholders clearly, and
collectively decide if the systems
and solutions that have controlled
the market for the last decade are
really what the market needs today,
as the next logical phase is Arti昀椀cial
Intelligence and further automation,
and nobody needs an automated
decision making process that was not
right to start with?
Broken down, we need to look at the
requirements and focus on People ,
Process, Plant.
Empower the people (stakeholders) to
use a skill based veri昀椀ed outcome to
better deal with a claim?
Understand what new Process would
need to be created to enable this
in terms of viable technology, not
something that slightly improves what
we have?
Identify what Plant and machinery
would be used to drive core
improvement in the market and back it,
and endorse its use?
Yes, this may be a factory restart, but
let’s review what could be achieved if
we innovate, use great core skill from
relevantly quali昀椀ed stakeholders, and
drive much better cost control, as
rounding things down year on year just
reduces the performance, protection
and viability and overall is costing time
effort and funds to operate.
To read the views of the other
industry associations head to
moderninsurancemagazine.co.uk/
the-magazine/
JOURNAL
THE ASSESSORS JOURNAL | SPRING 2025 | www.iaea-online.org/news/the-assessor
